Refund Policy

These happen without you having to ask, as part of normal operation:

• No number allocated. If the supplier cannot allocate a number, the entire held amount is released back to your available balance and nothing is charged.
• No message received. If the order expires or you cancel it before any message arrives, only the unsuccessful verification fee is charged and the remainder of the hold is released.

Once a verification message has been delivered to your number, SMSora has provided the service and the successful verification price applies. This is the case even if the third-party platform subsequently rejects the number, blocks the account, or asks for another verification step — outcomes SMSora cannot observe or control.

If something went wrong that is not covered above — for example a technical fault on our side, a duplicate charge, or a number that was clearly unusable — contact support with the order reference. An administrator can review the order and issue a refund of the amount charged back to your service-credit balance.

• Refunds are issued as service credit, never as cryptocurrency or cash.
• An order can be refunded once. Duplicate refunds are prevented by the system.
• Every refund is recorded against the original order in your transaction history.

Deposits are credited only after manual verification. If a deposit cannot be verified it is rejected and no credit is issued; the reason is shown on the deposit. Because service credits are not withdrawable, an approved deposit cannot be reversed back to cryptocurrency — please make sure you intend to use the service before depositing. See the Terms for the full position on credits.

Raise any dispute with support first. We keep a complete ledger of every movement on your balance — including what was held, what was charged and what was released — and can walk through any line with you.